Privacy Policy
Africa Afya Healthcare is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other details you submit through contact forms or when subscribing to our services.
Non-Personal Information
We may collect non-personal information automatically when you interact with our website, including your IP address, browser type, operating system, referral source, and browsing activity on our site. This data is used for improving the website and enhancing user experience.
2. How We Use Your Information
Providing Services
The personal information you provide may be used to facilitate access to teleradiology services and teleradiology software offered by our partner companies. This includes responding to inquiries, processing service-related requests, and providing updates related to these partner services. Please note that Africa Afya Healthcare does not directly offer these services and is not responsible for how partner companies manage or deliver them.
Communication
We may use your contact details to send important updates, newsletters, marketing materials, or service-related notifications. You can opt-out of receiving marketing communications at any time by following the unsubscribe link in the emails.
Improvement of Services
Non-personal data collected helps us improve our website’s functionality, user experience, and overall service offerings.
Legal Compliance
In some cases, we may use or disclose your personal information to comply with legal obligations, protect our rights, or cooperate with law enforcement.
3. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and other tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device, allowing us to remember your preferences and gather information about how you use our site.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, please note that disabling cookies may affect the functionality of certain parts of our website.
4. Data Sharing and Disclosure
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services. These third parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid legal requests by public authorities, including law enforcement agencies.
Business Transfers
In the event that Africa Afya Healthcare undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify users of such changes to ownership or control of their personal information.
5. Data Security
Africa Afya Healthcare takes the security of your personal information seriously and implements industry-standard security measures to protect it from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, and restricted access to personal data.
However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the right to access, update, or request deletion of your personal information at any time. If you would like to review, correct, or delete your personal data, please contact us using the contact details provided below.
You also have the right to opt-out of receiving marketing communications from us at any time by following the instructions in the communication or by contacting us directly.
8. Third-Party Links
Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of those third-party websites. We encourage you to review their privacy policies before providing them with your personal information.
9. Children’s Privacy
Africa Afya Healthcare does not knowingly collect personal information from children under the age of 18. If you believe that we may have collected information from a child under 18 without parental consent, please contact us, and we will take appropriate steps to delete such information.
10. Changes to This Policy
Africa Afya Healthcare reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Revised" date. By continuing to use our website after changes are made, you agree to the revised terms of the Privacy Policy.
11. Case Study and Testimonials
Africa Afya Healthcare may feature anonymized case studies and testimonials on its website to highlight the impact of our teleradiology and PACS services. These are shared with the intention of educating and informing visitors about our work. Any case studies involving real patient experiences will be published only after obtaining proper consent and/ or in compliance with applicable data protection and privacy laws. No identifiable personal or medical information will be published without explicit permission.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@africaafya.co.ke
Phone: +254 799657949
This Privacy Policy was last updated on May 23rd 2025